Some of our products are MTO, which means we create them on demand. This process can take a few days (usually 2-5 business days, but can take a little longer at busy times of the year) MTO items are created in house from our warehouses. Our warehouses are located in the U.S, Mexico and the EU, and will be shipped from these locations. Some products are only made at certain warehouses, this means that you may receive different parcels from the same order, so if you receive one item first, don’t freak out! The other items are on their way.
To know which items are MTO, check the description tab in the product page for more information.
Should you have any more questions about our MTO process, contact us here.